Terms of Use & Delivery
Handling Time
We endaeavour to post within 3 business days of receiving an order.
Shipping Costs
Express Shipping: 1-4 business days. $15 per order
Standard Shipping: 2-8 business days. $10 per order up to $80
Free Standard Shipping: 2-8 business days. FREE per order over $80
Returns/Refunds
We will only accept returns/refunds by law - In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty. We do not accept food returned unless unopened, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please email us before you place your order)
If your return meets this criteria requests must be made to our via our email info@justsweets.com.au within 5 business days of receipt of your order. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition.
Please send your pre-approved returns to the following address (no refunds for products returned without prior approval):
Just Sweets
ATT: Returns
26 Upton Street
Altona VIC 3018
Miss Picks: If we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 5 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.
Product: Our products are hand-made in batches and colour may vary. Colours may also look different from one computer monitor to the next.
Heat: If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package. This is something you will need to consider before placing your order on our website.
CANCELLATIONS: Our sweet team is on standby during each working day to pick, pack and ship an order, sometimes within minutes of our customers placing it. As soon as an order is "released" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to email us and check whether an order has been released and if it has not, we are happy to process your cancellation.
CLAIMS PROCEDURE: In the event a claim is made on item/s received that are damaged in transit, we will request photos of the damaged items. Any refunds applicable will apply to those items that are shown as damaged in the photos received. Just Sweets reserves the right to refuse claims where we deem necessary.
DELIVERY TIMING ISSUES: Just Sweets does not give refunds due to Australia Post or Couriers taking too long to deliver your goods. Each Courier Service has their own terms and conditions published on their websites. Please be mindful when choosing a delivery option that Couriers won't guarantee any set amount of time for ground shipments.
SPECIAL ORDERS: We cannot unfortunately accept returns on special order products.
SEASONAL ORDERS: Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise (such as Easter, Christmas, Father’s Day/Mother’s day or Valentines), perishable or non-perishable, is non-returnable.
MISSING ITEMS: In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by postal tracking. We will compare items ordered as well as physical weight of the package and issue a store credit or refund accordingly.